Shipping and Return Information

Important information for our international customers: USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. Read More at USPS

Shipping Costs & Options

We offer shipping services to almost anywhere in the world. Please remember that orders are generally shipped within two business days of receipt and, therefore, two (2) business days should be added to the corresponding delivery time shown with your shipping choice.

Please note that any delays once a shipment has left our warehouse are the responsibility of the carrier. 

Free Shipping Information

Orders of $100 or more qualify for free shipping anywhere in the continental United States. This excludes Alaska, Hawaii and US Territories. Orders that have selected free shipping will be sent using the FedEx SmartPost® service.

Continental US

FedEx SmartPost®

FedEx SmartPost® is a new affordable shipping method. FedEx Ground picks up the package from the shipper (BaileyHats.com) and then transports it to the nearest USPS sort facility (to you). The USPS then makes the final delivery to you. Please note that this shipping method will add 1 or 2 days to the delivery time. Should be delivered 1 or 2 days after you see a delivered to USPS scan. If you live in Alaska, Hawaii or any of the US Territories, we recommend that you do NOT chose FedEx SmartPost® as delivery times can be 4 weeks and over.

Please Note: If you reside in a location where US Postal Service delivery is not available, please select FedEx Ground.

Estimated delivery times:
East Coast: 3-5 business days (5-7 days from order date)
West Coast: 5-7 business days (7-9 days from order date)

FedEx Ground

Packages are delivered Monday through Friday. There are no deliveries on Saturday.

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose SmartPost or a non-PO Box address.

Estimated delivery times:
East Coast: 1-3 business days (3-5 days from order date)
West Coast: 3-5 business days (5-7 days from order date)

Fed Ex2-Day

Guaranteed to be delivered within two business days of the shipment date if ordered by 1:00PM (Eastern).

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose SmartPost or a non-PO Box address.

Estimated delivery times:
Continental US: 2 business days from day shipped (3-4 business days from order date)

Fed Ex Overnight

Guaranteed to be delivered within one business day of the shipment date if ordered by 1:00PM (Eastern). FedEx Overnight cost is $37.00 for all orders.

Note: FedEx Ground cannot deliver to P.O. Boxes. Please choose SmartPost or a non-PO Box address.

Estimated delivery times:
Continental US: 1 business day from day shipped (2-3 business days from order date)

International and Non-Continental US

APO/FPO

Baileyhats.com ships to US Military addresses. If you are shipping to a PO box or a Military APO/FPO destination, please choose FedEx SmartPost®. Please select United States as your country, and the appropriate Armed Forces region as your state.

Alaska, Hawaii, and US Territories

We ship to Alaska, Hawaii, and US Territories using United States Postal Service Priority Mail only.

International Shipping

We will ship almost anywhere in the world. All transactions are in US Dollars. Please check currency converter if needed. If for some reason we can’t get it to you, we will notify you. Duties and taxes are not yet included in the cost of shipping. It is also possible for a third party to be responsible for duty and/or tax fees. Custom officials of the importing country assess duties and taxes based on the information provided on the air waybill, the commercial invoice or other relevant documents related to the shipment.

International shipping uses the United States Postal Service Priority Mail service. Express shipping is available to Canada only.

Canadian Orders and NAFTA

Most goods and products individuals import into Canada are subject to the Goods and Services Tax (GST) of five percent. The GST is calculated after customs duties have been applied.

You will also have to pay the applicable Canadian Provincial Sales Tax (PST) or Quebec Sales Tax (QST). The provincial retail sales tax rates vary from province to province, as do the goods and services to which the tax is applied and the way the tax is applied.

In Canadian provinces with a Harmonized Sales Tax (HST) (New Brunswick, Nova Scotia, and Newfoundland and Labrador, Ontario and British Columbia), you'll be charged the HST, rather than separate GST and provincial sales tax.

Because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items. But be careful. Just because you buy an item from a U.S. store does not mean it was made in the United States. It's quite possible it was imported into the United States first and, if so, you may be charged duty when it comes into Canada.

Holiday Shipping

Our office and warehouse are closed on weekends and the following holidays:
New Year’s Day (January 1)
Good Friday (Friday before Easter)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving Day (fourth Thursday in November)
Christmas Day (December 25th or the closest week day)

Our Return Policy

For Orders Shipped inside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return, FREE OF CHARGE for any order placed on baileyhats.com

All returns must be made within 30 days of receipt. Merchandise must be unworn with original tags attached. Returns after 30 days are only available for merchandise credit. 

Due to unusual times connected with the COVID-19 issue, we are temporarily extending our return policy to 60 days.

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

Please use the pre-paid returns label enclosed in your order and follow the directions on the packing slip. If you did not receive a pre-paid label, please email Customer Service or call 1-855-384-7018 to have a label sent to you.

NOTE: PLEASE KEEP A RECORD OR SNAP A PHOTO OF YOUR PREPAID RETURN LABEL TRACKING NUMBER (found under the barcode).

• This may be needed to share with Customer Service if there is a question on where your return is.

Pack up your return in the original package and include your packing slip with reason code. Cover the original shipping label with the pre-paid returns label provided and drop off to any USPS or FedEx location.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Baileyhats.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Baileyhats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

Lost your Packing Slip?

Send return/exchange to:

For Orders Shipped Outside of the U.S.

We want you to be happy with your purchase. If for any reason you are not completely satisfied, you may make a return for any order placed on baileyhats.com

All returns must be made within 30 days of receipt. Merchandise must be unworn with original tags attached. Returns after 30 days are only available for merchandise credit. 

Due to unusual times connected with the COVID-19 issue, we are temporarily extending our return policy to 60 days.

Holiday Returns Policy: Purchases made between Nov. 1st and Dec. 31st can be returned until January 31st.

Pack up your return in the original package and include your packing slip with reason code. Cover the original shipping label with a self-purchased shipping label and drop off to any postal office or carrier of your choice. At this time, we cannot offer a pre-paid return label for orders shipped outside of the U.S.

Upon receipt and inspection of the product, a credit will be processed against the credit card used for the original purchase. Please allow 10 days after receipt for processing your refund. Allow one to two billing cycles for the refund to appear on your statement.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. Baileyhats.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. We cannot process returns or exchanges for items that were not purchased from Baileyhats.com.

Be sure to include all of your information so we can process your return/exchange as quickly as possible. Please fill out and return the enclosed Packing Slip with your order and under Return Procedure please indicate the appropriate reason code.

International Returns Except for Europe

Send international returns/exchanges to:

European Returns

Send European order returns/exchanges to:

Due to extreme traffic over our Holiday season, please allow for up to 21 days for returns and exchanges to be processed.